Reference

Explore the Rules That Govern Your Account

These terms and conditions form the binding agreement between you and kheloexch the moment you open an account on kheloexch.club.

Account Eligibility by Local LawUPI, Paytm, PhonePe TransactionsWithdrawal and Payout RulesAccount Security ObligationsDispute Resolution Process
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kheloexch Explore the Rules That Govern Your Account
CONTACT PATHS FOR TERMS

Switch to the Right Support Channel for Policy Questions

Live Chat Reach our support team directly through the live chat widget on kheloexch.club. Available around the clock, this is the fastest path to get a policy question answered or an account concern escalated.
Email Support Send a detailed query to our support email for written records of any terms-related request. We aim to respond within 24 hours and keep a copy of every exchange for your reference.
Help Centre Our on-site help centre carries the current version of these terms, timestamped and version-labelled, so you can always check what applies to your account at any given date.
HOW WE HANDLE YOUR DATA

Open an Account Knowing How We Protect It

Your account data, transaction history, and identity documents are held under strict access controls.

Data Retention

We retain account and transaction records for the period required by applicable law. Once that period ends, data is deleted or anonymised. You can request the specific retention window that applies to your account by contacting support in writing.

Cookie Policy

We use session and analytics cookies to keep your account login active and to measure page performance. You can manage cookie preferences through your browser settings at any time without losing access to your account.

Account Security

Your password and OTP are never shared with any third party. We use encrypted connections across the entire kheloexch.club domain. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Identity Verification

To process withdrawals, we verify identity documents against the account details provided at registration. This step protects you from fraudulent withdrawal attempts and is completed within one business day in most cases.

Policy Change Notices

When we update these terms, the revised version is posted on this page with a new effective date. Continued use of the platform after that date constitutes acceptance. We recommend bookmarking this page to check for changes.

Requesting Changes

To request correction of personal data, deletion of your account, or a copy of stored records, submit your request to our email support channel with your registered mobile number and account ID for verification.

Check the Answers to Common Terms Questions

These questions cover the points our account holders ask about most when reading through the terms and conditions. If your question is not here, our live chat team can walk you through the relevant clause directly.

Account eligibility depends on your local law. Access is available where local law permits. You are responsible for confirming that opening and using an account on kheloexch.club is lawful in your jurisdiction before proceeding.

No. These terms permit only one account per person, device, and household. Duplicate accounts are a breach of these conditions and may result in all associated accounts being closed and balances withheld pending investigation.

If we close your account for a breach of these terms, any balance under review may be held until the investigation concludes. If closure is at your own request and the account is in good standing, your remaining balance is paid out to your verified withdrawal method.

Deposits made through UPI, Paytm, or PhonePe are governed by the payment terms in Section 4 of this agreement. Funds are credited once the payment gateway confirms the transaction, which typically takes under one minute for UPI-based rails.

Send a written request to our support email with your account ID and registered mobile number. We will compile and deliver your data within the timeframe required by applicable law, usually within 30 days of a verified request.

Raise a dispute through live chat within 72 hours of the transaction. Our team logs the claim, reviews relevant transaction records, and responds with a resolution within 5 business days. If unresolved, escalation options are detailed in the dispute clause.

We post the revised terms on this page with an updated effective date. For significant changes, we may also send a notification to your registered email or mobile number. Checking this page periodically keeps you current on your obligations.

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