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How kheloexch Handles Your Personal Data

At kheloexch, we are transparent about the personal data we collect from you, how we use it, and the rights you hold over it.

Data collected with your consentNo sale of personal informationRight to access your dataSecure UPI and Paytm transaction recordsClear retention periods

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Explore What Data We Collect and Why

kheloexch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect your name, email address, mobile number and payment details — including UPI IDs, Paytm wallet references and PhonePe transaction identifiers — solely to operate your account and process withdrawals. We also collect device and session data to secure your

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login and detect unusual activity. We do not share your personal information with third parties for their own marketing purposes. Where we work with payment processors or identity verification partners, those parties are contractually bound to handle your data under the same standards we apply ourselves.
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Access to this site and its account features depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to request access to your data, raise a correction, or ask us to delete your account information, our privacy support channels are open around the clock.

Email Privacy Team Send your data access, correction or deletion request to our dedicated privacy inbox. We log every submission and respond with a reference number so you can track progress without chasing us.

Live Chat Support Start a live chat from any page on kheloexch.club to speak with a support agent about your privacy rights. Agents can escalate to the privacy team within the same session if your query needs specialist handling.

In-Account Help Centre Log in to your account, open the Help Centre, and submit a privacy request through the secure form. This route ties your request directly to your verified account, which speeds up identity confirmation and processing.

HOW WE PROTECT YOU

Browse Our Data Handling and Security Practices

We apply layered security across every stage of data handling — from the moment you enter a UPI ID to the day you request account closure.

Cookie Handling

We use strictly necessary cookies to keep your session active and preference cookies to remember your language and display settings. You can manage non-essential cookies through the cookie banner shown on your first visit to kheloexch.club.

Account Security

Your account password is stored as a one-way cryptographic hash — we cannot read it in plain text. All login attempts are logged, and we alert you by SMS or email if a login occurs from an unrecognised device or location.

Data Retention Periods

We hold transaction records for the period required by applicable financial regulations in India. Account profile data is retained for as long as your account is active plus a defined closure period, after which it is deleted from our systems.

Your Right to Access

You can request a full export of the personal data we hold about you at any time. We will deliver it in a structured, machine-readable format within 30 days of verifying your identity through our standard account confirmation process.

Corrections and Deletions

If any detail we hold is inaccurate — a wrong mobile number, an outdated address — contact our privacy team and we will correct it promptly. Account deletion requests are processed after outstanding balance settlements are completed.

Third-Party Processors

UPI, Paytm and PhonePe payment processors receive only the transaction data necessary to authorise and settle your payment. No additional profile data is passed to them, and all data-sharing agreements include binding confidentiality clauses.

Your Privacy Rights on kheloexch — Common Questions

We have gathered the questions our account holders ask most often about data collection, storage, access and rights. If your question is not answered here, our privacy team is reachable via live chat or the in-account Help Centre.

We collect your name, mobile number, email address and, when you make a deposit, your UPI ID or Paytm or PhonePe reference. We also log device type and session timestamps to protect your account from unauthorised access.

No. We do not sell, rent or trade your personal data to any third party for commercial purposes. Data is shared only with processors — such as payment gateways — who need it to complete a transaction on your behalf, under strict confidentiality terms.

Submit a data access request through the Help Centre inside your account or email our privacy team directly. After we confirm your identity, we will send a structured export of your data within 30 days.

Yes. Once any outstanding balance is settled and applicable regulatory retention periods have elapsed, we will delete your profile and personal data from our active systems. Send the request via email or live chat with your account details.

We retain payment records — including UPI, Paytm and PhonePe transaction logs — for the period required under Indian financial and anti-fraud regulations. After that period, records are securely deleted or anonymised.

We use strictly necessary session cookies and optional preference cookies. A cookie consent banner appears on your first visit and lets you accept or decline non-essential cookies. You can revisit your choice at any time through the site footer settings link.

Contact our privacy team by email or through the in-account Help Centre. We will acknowledge your complaint within 24 hours and work to resolve it within 30 days. If you remain unsatisfied, you may escalate to the relevant data protection authority under applicable Indian law.

How kheloexch Handles Your Personal Data

Reach Our Privacy Team Directly

Browse Our Data Handling and Security Practices

Cookie Handling

Account Security

Data Retention Periods

Your Right to Access

Corrections and Deletions

Third-Party Processors

Your Privacy Rights on kheloexch — Common Questions

01 What personal data does kheloexch collect when I open an account?

02 Does kheloexch sell my personal data to other companies?

03 How can I request a copy of the data kheloexch holds about me?

04 Can I ask kheloexch to delete my account data?

05 How long does kheloexch keep my payment transaction records?

06 What cookies does kheloexch use and how do I control them?

07 Who do I contact if I believe my privacy rights have been violated?

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